Monthly Archives: July 2012

Scotiabank Jamaica’s Contact Centre Wins Top Awards

Scotiabank Jamaica’s contact centre has copped three awards in the 2012 Contact Centre top ranking performer series.

The contact centre, located on Trafalgar Road, New Kingston won the gold medal for the best mid-sized facility in the Americas.

Individual prizes were won by Narado Smith for best sales professional and Kevon Mercy for best customer service professional. Smith and Mercy won the gold and silver medals in their respective categories.

Scotiabank Jamaica’s contact centre competed against the Kroger Company (USA), Rail Europe (USA), G-Tech (USA) and AICPA (USA), according to a release from the bank.

Bruce Bowen, president and chief executive officer of Scotiabank group, in commending the team said that “winning this prestigious industry award recognizes the consistent world class experience that our agents are known for delivering to our customers. It clearly positions the Scotiabank Jamaica contact centre as a centre of excellence.”

The Scotiabank contact center started operations in 2000 with seven employees and has transformed into a sales and service unit currently with more than 200 employees.

They now handle close to 7,000 calls daily, offering service to customers in 18 English-speaking Caribbean territories.

Scotiabank has two other contact centers in Trinidad & Tobago and the Dominican Republic. All three sites are equipped to provide backup services for each other, in the event of a natural disaster.

Source: The Jamaica Gleaner (

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