Monthly Archives: October 2012

Sutherland Global to commence operations in Jamaica

Through a partnership with The University of the West Indies in Kingston, Jamaica they will establish a global delivery center (GDC) to employ mostly students.

Sutherland Global Services, one of the world’s largest independent business process outsourcing companies, is in the process of establishing a Global Delivery Centre (GDC) at The University of the West Indies (UWI), Mona Campus. 

Expected to generate up to 3,000 jobs, including critical leadership positions for Program Management, Training and Client Engagement, Sutherland will be opening the facility in the fourth quarter of 2012.

Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals globally and has been the number one job creator in Inc 5000 for the last 3 years. The company plans to make its UWI-based Business Process Outsourcing and Technology Management Center the premier provider of integrated business services in Jamaica. Initial plans for staffing the GDC include recruiting the majority of its Consultants from the UWI student population. Additional non-Consultant positions, including roles in Leadership, Information Technology, and Human Resources will be open to the public.

Sutherland’s commitment to the community is grounded in its goal to be the Employer of Choice in the countries from which they operate. Sutherland’s partnership with The University of the West Indies provides qualified students with significant employment opportunities.

“We are pleased to bring our global strengths and capabilities to Jamaica and creating significant job opportunities and helping drive economic growth,” said Mr. Dilip Vellodi, Chairman and CEO of Sutherland Global Services.

JAMPRO, the national investment and trade promotion agency, has been working very closely with Sutherland from the outset to facilitate the company’s investment in the island.  JAMPRO strengthened its engagement with Sutherland after several meetings with executives at key global industry events and forums, culminating with the Jamaica Investment Forum held in Montego Bay in March 2012.

In July, a high level delegation from Sutherland completed and exhausted a capabilities assessment and concluded the review in a meeting with the Minister of Industry, Investment and Commerce, Anthony Hylton, who commended the company for taking the innovative approach of recruiting the highly motivated and skilled students from the University’ population.

 “We are extremely pleased that a multi-national company of Sutherland’s stature has chosen to invest in Jamaica. Given Sutherland’s track-record of consistent business growth in all major global markets, I am sure the company will rapidly expand its operations in Jamaica and make a significant contribution to our economy with the provision of hundreds of jobs to students and a mix of other professionals “said Prime Minister Portia Simpson-Miller, “The Government of Jamaica is committed to provide all reasonable support to ensure the success of this great partnership. Once again my best wishes to Sutherland Global Services and I welcome them most warmly to our beautiful country.”

Recognised as a top leader in technology and innovation, Sutherland Global Services is the latest high-profile company to invest in Jamaica’s fast-growing BPO/information and communications technology (ICT) sector, which has been identified as an area of growth by the government.


Source: JAMPRO (Jamaica Promotions Corporation)


Jamaica’s ICT Interests Form Lobbying Group With Eye on Doubling Market Size

BPO and ICT companies in Jamaica have teamed up to form an industry association, saying they will lobby the government tohelp the country make full use of its potential as a nearshoring hub.

Jamaica’s BPO/ICT sector is currently valued at $20 million and its outsourcing sector employes about 12,000 people. Global industry giants such as ACS/Xerox and Teleperformance have already set up shop on the island, and Indian BPO firms – like Hinduja Global Solutions and Sutherland Global – are gearing up to begin operations this quarter.

Industry Minister Anthony Hylton congratulates Yoni Epstein of Island Outsourcers at launch of BPIAJ.

Jamaica’s advantage is that its first language is English, and this island is just a short flight away from the United States, the world’s major source of outsourcing contracts. Jamaica’s bustling cities, such as Kingston & Montego Bay, have strong telecom infrastructure and rising pools of skilled labor.

But in Jamaica, it seems, call centers make up larger portion of the outsourcing industry because of the easy availability of English-speaking people. Epstein asserts that his country has the potential to excel in all areas of outsourcing sector. “We do have the talent pool to attack the higher end of the value chain”, he says.

“I would say that Kingston has the ability to achieve greater (success) in the categories of LPO, KPO, FAO, while Montego Bay continues to grow with traditional BPO, HRO, ITO and contact centers,” Epstein noted.

The BPIAJ is hoping to see the industry double in size and revenue over the next five years. To achieve this target, the industry association seems to be counting on its skilled workforce. “You can replicate most things, but you cannot replicate the Jamaican workforce. As Jamaicans we like to lead in everything we do and the recent success in London Olympics a case in point” says Epstein.

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