Jamaica’s ICT Interests Form Lobbying Group With Eye on Doubling Market Size
BPO and ICT companies in Jamaica have teamed up to form an industry association, saying they will lobby the government tohelp the country make full use of its potential as a nearshoring hub.
Jamaica’s BPO/ICT sector is currently valued at $20 million and its outsourcing sector employes about 12,000 people. Global industry giants such as ACS/Xerox and Teleperformance have already set up shop on the island, and Indian BPO firms – like Hinduja Global Solutions and Sutherland Global – are gearing up to begin operations this quarter.
Jamaica’s advantage is that its first language is English, and this island is just a short flight away from the United States, the world’s major source of outsourcing contracts. Jamaica’s bustling cities, such as Kingston & Montego Bay, have strong telecom infrastructure and rising pools of skilled labor.
But in Jamaica, it seems, call centers make up larger portion of the outsourcing industry because of the easy availability of English-speaking people. Epstein asserts that his country has the potential to excel in all areas of outsourcing sector. “We do have the talent pool to attack the higher end of the value chain”, he says.
“I would say that Kingston has the ability to achieve greater (success) in the categories of LPO, KPO, FAO, while Montego Bay continues to grow with traditional BPO, HRO, ITO and contact centers,” Epstein noted.
The BPIAJ is hoping to see the industry double in size and revenue over the next five years. To achieve this target, the industry association seems to be counting on its skilled workforce. “You can replicate most things, but you cannot replicate the Jamaican workforce. As Jamaicans we like to lead in everything we do and the recent success in London Olympics a case in point” says Epstein.
Continue reading more here……..http://nearshoreamericas.com/jamaica-sets-potential-nearshore-outsourcing-hub/